Frequently Asked Questions (FAQ’s)
+ Can you Give Me a Quote Over the Phone?
We are Happy to provide you with a price range to the best of our abilities, based on the description of your home or office, and your cleaning needs. Each home and office is unique, as are the needs of our clients. In order to provide a precise quote, it is important that we view the actual home or office you would like us to clean. Rest assured, our in-home and office estimates are not high pressure sales pitches. They are an opportunity to discuss your cleaning needs while viewing the actual space you need cleaned, and providing you with a precise quote for service.
+ Do You Offer Cleaning Packages?
No. Friends of Friends Cleaning customizes all services to meet the needs of individual clients. We are pleased to provide a list of cleaning tasks we offer with our comprehensive standard service. Many clients find this list helpful when determining their needs. We also offer Additional Services, which some clients find helpful and take advantage of. We work with you to create a customized cleaning list. Leave the rest to us. We execute the customized cleaning agenda flawlessly, every time.
+ How often do you come and clean?
That’s up to you. We have provided services on a one-time basis, for special occasions, or moving in or out, for instance. More commonly, we clean for our clients on a weekly or bi-weekly basis. A monthly schedule is also possible. Essentially, we’re there to clean as frequently as you need us to. You set the schedule.
+ Do I have to sign a contract?
No. We prefer to retain your hard earned business by doing business the right way; not by having you locked into a contractual agreement. Friends of Friends has earned a solid and loyal client base by providing our services with honesty, integrity and respect.
+ What if my needs change?
Simply let us know, and we will alter the cleaning agenda and/or schedule to meet your new needs. If a re-quote is required, we will provide one to you before rendering the new service
+ How many people will be in my home or office?
Our cleaning professionals typically work individually or in teams of two. There are times, however, when a particular cleaning job may require three. We will always tell you in advance how many individuals will be assigned and provide you with their names.
+ Who does Friends of Friends hire to clean my home or office?
Every member of our professional cleaning staff passes a criminal background check, undergoes comprehensive and ongoing training, and are insured.
We hire people who take pride in offering professional cleaning services, and know how important it is to treat your home or office with respect.
+ If I have a regular cleaning schedule, can I have the same people
come and clean each time?
If you tell us you would like the same people to clean for you on an ongoing basis, all efforts are made to assign your home or office to those staff members. Most of the time, we are able to accommodate this request.
+ Do I have to be home when the cleaning is scheduled?
No, it is not necessary. Our preference is that you are able to be present for the first appointment in order to meet your cleaning staff. Otherwise, the vast majority of our clients are not home or in the office when we are scheduled to clean. They provide us with keys to gain entry. We take privacy and security seriously. If you have questions regarding how your keys are stored, we are happy to discuss that with you.
+ What happens if I need to reschedule?
Friends of Friends works with you. Please call us at least 48 hours in advance if possible of your scheduled cleaning, and we will work with you to find an alternative date.
+ Do you provide the cleaning supplies?
Yes, we provide all of the cleaning supplies and equipment including premium grade Eco-friendly cleaning products, microfiber cleaning clothes and HEPA filter equipped vacuum cleaners. However, if you would prefer that we use your cleaning products and/or equipment, we are happy to do so.
+ What happens in the unlikely event that something is damaged
during a cleaning?
Accidents do happen. In these rare instances, we do our very best to repair or, if necessary, replace the item that is damaged.
+ If I have a problem, who do I contact?
If you see a problem while the cleaning team is in your home or office, please tell them. They will work to immediately resolve the problem. Or you can call us at:
(602)796-0594, and we will work with the team to correct the problem, and enforce our satisfaction guarantee.
+ How do I pay for my cleaning services?
Payments are typically due on the day of your scheduled cleaning service. Our clients are able to pay in cash or check, made payable to Friends of Friends L.L.C.
+ I am interested in working for Friends of Friends. How do I apply?
Our employees are what makes Friends of Friends a success, and we are always looking for professional, highly motivated individuals to join our team. Please forward a cover letter and resume to cleaning@friendsoffriendsllc.com. Friends of Friends is an equal opportunity employer
+ What makes Friends of Friends different from other cleaning companies?
We have a Higher Standard of Clean. Our goal is to provide the highest quality commercial and residential cleaning service to each of our clients all the time. To achieve this, we hold ourselves to a higher standard.
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This privacy notice discloses the privacy practices for www.friendsoffriendsllc.com - This privacy notice applies solely to information collected by this web site.
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Friends of Friends Commercial & Residential Cleaning Services LLC. is the sole owner of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization. Unless you ask us not to, we may contact you via email in the future to tell you about promotions, new products or services, or to notify you of changes to this privacy policy. You may opt out of any future contacts with us at any time. To do so, simply contact us via the email address or phone number given on our website, and notify us that you no longer wish to receive correspondence from us.
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Friends of Friends Commercial & Residential Cleaning Services LLC. takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both Online and off line. Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. While we use encryption to protect sensitive information transmitted Online, we also protect your information off line. Only employees who need the information to perform a specific job (for example, to callback a client or respond to an email, invoicing or rendering cleaning service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites.
We encourage our users to use diligence and be aware when they leave our site, and to read the privacy statements of any other site that collects personally identifiable information. If you have any questions or concerns about our website privacy policy, we welcome you to contact us at cleaning@friendsoffriendsllc.com or by calling (602)796-0594.
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